Delaware North seeks VP of Shared Services

The Vice President of HR Shared Services (HRSS) is a key and transformative leadership role at Delaware North Companies. The role is responsible for oversight and leadership of all Human Resource service and delivery technology solutions, including HR Service Center, service delivery, operational effectiveness, HR process ownership and execution, reporting, analytics, continuous improvement activities, HR technology strategy and staff coaching and development.

This position will help identify, build, change and implement efforts related to the current HR Shared Service delivery model. The Vice President will partner with HR and business leaders across the organization to ensure HR Shared Services provides efficient and effective services that support the ongoing needs of the business. He/she will foster a team environment and a strong service culture that ensures delivery of timely, quality and cost-effective service to internal customers and meets customer service level agreements.

About the Company

From the first serve at the Australian Open, to the Super Bowl kickoff, to a four-star meal at LAX, to seeing the natural wonder of the Grand Canyon. In these moments and in millions more like them, Delaware North is there. They are working behind the scenes, making each guest experience, moment and memory the best it can be. With operations on four continents, serving half a billion guests a year, it is not easy to come up with a simple phrase that captures all we do. Yes, they are world leaders in culinary and hospitality. They are specialists in serving up what fans crave, and at making travelers and visitors feel right at home. But here’s how they would like you to think of them. They are a team 60,000 strong. Their role is to work behind the scenes to create world-class experiences.

And their spirit, their passion, is to go beyond your expectations. Every day, Delaware North makes sure guests have unforgettable customer service and experiences. They do this by bringing fresh thinking, a collaborative spirit, and years of experience to every engagement. And together, they can make a difference to your bottom line.

About The Christopher Group

Founded in 1998 by Tom and Paula Christopher, the Christopher Group (TCG) has become one of the nation’s largest and most respected boutique HR Executive Search Firms. Our Mission simply put: “To be the Best HR Search Firm in the World.” We have created a boutique firm, staffed by former HR professionals and highly trained search practitioners, which utilizes proprietary and industry leading systems, tools, and processes. As a result, we fill 92% of all searches in our first 2 Slates of candidates! Our exceptional client and candidate experience is equally impressive. Candidate and Client feedback consistently celebrates our industry leading speed, quality, and service commitments.

If you are having a difficult time finding exceptional HR talent, click here to understand how TCG can uniquely meet your HR recruiting needs. If you are interested in exploring your next big HR opportunity/job, click here to understand how TCG can help you find your next exceptional HR position.